IT Desktop Support Technician Help Desk in Augusta, GA at US CareNet

Date Posted: 8/15/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Augusta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/15/2019

Job Description

Job Description Summary:

The IT Desktop Support Technician's role is to provide a single point of contact for end users to receive support and maintenance for desktop computing. This includes installing, diagnosing, repairing, maintaining, and upgrading all of the company hardware and equipment. The Desktop Support Technician will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.

Essential Job Functions/Responsibilities:
A. Assists in the installation and configuration of appropriate hardware, systems, and applications for users. Ensures new users are equipped with the appropriate technical devices and support.
B. Installs, supports, and maintains PC applications.
C. Maintains and provides technical support to the company’s computer systems, including, but not limited to: software programs, hardware devices, operating systems, mobile devices, printers, and phone configurations.
D. Ensures desktop computers, laptops, tablets, and mobile devices interconnect seamlessly with diverse systems.
E. Enforces Network Security and Appropriate Use Policies.
F. Ensures secure operation of all hardware devices and services through the use of security and encryption tools, and through extensive staff training and documentation.
G. Provides 2nd & 3rd level support in performing analyses, testing, and updates of hardware systems. Diagnoses and solves recurring hardware and software faults to ensure the most efficient computer systems and devices for users.
H. Purchase of PCs, desktop hardware, and related products.
I. Maintains hardware inventory.

Position Qualifications:
1. Ability to effectively troubleshoot hardware (PC, Laptops, Printers, Tablets, and Smartphones), software, and system problems required.
2. Functional understanding of network topologies and employed technologies is required.
3. Strong understanding of wired/wireless networking concepts, general troubleshooting steps, and network tools.
4. Expert technology problem solver with the ability to identify and resolve issues without little or no supervision.
5. Working experience with Windows Operating Systems and Microsoft related software products required.
6. Working knowledge of Active Directory required.
7. Two-year degree or equivalent work experience.
8. A+ certification preferred.
9. CompTIA and/or Microsoft certifications a plus.
10. 3+ years’ experience in the following:
a. Troubleshooting network connectivity and Remote access/VPN related technologies
b. Laptop, Desktop, and Server hardware support
c. Microsoft Office troubleshooting
11. Working technical knowledge of current protocols, operating systems, and standards.
12. Working knowledge Active Directory and Group Policies, Exchange 2013 and remote control tools.
13. Cisco Routers, switches and firewall experience.

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