Enrollment Medical Assistant in Knoxville, TN at NavCare

Date Posted: 5/15/2018

Job Snapshot

Job Description

Job Description Summary:

The Enrollment Medical Assistant is responsible for receiving patient data from internal and external resources, enrolling patients for the appropriate service(s) and entering all data in various systems along with time-stamping. Performs general clerical tasks such as data entry, filing, maintaining logs and records as assigned.

Essential Job Functions/Responsibilities:

A. Receives, obtains consent, and processes client data. Answers incoming calls and directs to appropriate personnel, applying superior customer service skills.

B. Understands the Medicare Benefit for Chronic Care Management (CCM) and Transitional Care Management (TMC) and articulates to the customer/patient the benefits of the program and the impact to their continued wellness plan.

C. Enters all information accurately and promptly into electronic comprehensive care plan according to NavCare processes and procedures.

D. Works collaboratively with physicians’ office staff and is seen as part of their team when assigned in a physician office.

E. Conducts patient welcome and wellness calls designed to establish patient’s care plan, provide medication review, support patient’s needs relative to their chronic illness or transitional care needs and educate the patient as to the value of the CCM/TCM Program.

F. Follows all privacy policies and maintain the confidentiality of protected healthcare information (PHI).

G. Provides general office support.

Position Qualifications:

1. Certification through American Association of Medical Assistants (AAMA) or National Association of Health Professionals (NAHP) is required.

2. Excellent customer service skills.

3. 2 years’ experience in a physician’s office, hospital or similar setting.

4. Bilingual/Spanish-speaking highly desirable.

5. Strong data entry and verbal/written communication skills are essential.

6. Experience with a variety clinical systems and ability to quickly master new IT systems.

7. Proficient in Microsoft Office applications and data entry.

8. Adaptability to work with various disciplines in multiple locations (i.e. Care Center, physicians’ office, facility).

9. Flexibility to handle a workload that fluctuates greatly based on needs.


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