Care Center Manager Call Center Health Care in Augusta, GA at NavCare

Date Posted: 6/3/2019

Job Snapshot

Job Description

The NavCare Care Center Manager is the leader and motivator of the Care Center team and therefore requires a strong sense of purpose motivated by sincere concern for others. Through daily interaction, direction and personal engagement, the Care Center Manager ensures that Care Team Members provide quality, compassionate, patient-centric telephonic care to our clients in a timely and consistent manner for all services including Chronic Care and Transitional Care Management, Care Coordination and Population Health.  This person is able to prioritize multiple activities in the Care Center while calmly and effectively managing incoming and outgoing inquiries, including service failures, to a satisfactory conclusion. He or she is a team-builder with an ability to develop loyal and dedicated employees who are committed to providing the utmost in quality patient care.

Position Requirements:

1. Associate’s or Bachelor’s degree preferred.
2. Healthcare call center or healthcare delivery setting supervisory experience preferred.
3. 5 years of demonstrated achievement leading teams focused on delivering high quality customer service.
4. Exceptional leadership/management talent to include strong problem-solving and critical thinking abilities in addition to excellent oral, written and presentation skills.
5. Experience with a variety of electronic health/medical records systems and the ability to quickly master new information systems.
6. Proficient in Microsoft Office applications (Excel, Power Point, Word)