Assistant Director of Operations- Private duty in Prairie Village, KS at Health at Home

Date Posted: 4/11/2017

Job Snapshot

Job Description

Job Description Summary: Registered Nurse The Assistant Director of Operations – Private Duty is responsible for the start-up and management of Private Duty fiscal and operational activities with a strong emphasis on reliable delivery and coordination of client care, growth, expansion and development of Private Duty services. Assists the Director of Operations with long-range planning for and ensuring the fiscal viability of Private Duty services in assigned location(s). Plans and develops community outreach strategies. Establishes mechanisms for measuring quality care and organizational performance. Regular and frequent travel is required for this position. Essential Job Functions/Responsibilities: A. In the absence of the Director of Operations, the Assistant Director of Operations will be vested with the authority to act on behalf of the Director of Operations regarding Private Duty staff and services. B. Responsible for ensuring adequate, quality, safe appropriate Private Duty care and services are provided. Assists in evaluating Private Duty services and programs and recommends modifications as needed. Ensures that appropriate service polices are developed and implemented. C. Analyzes and interprets financial metrics and key performance indicators to identify changes which could impact staffing levels, quality of care, revenues or expenses; assists with the evaluation of assigned locations’ performance via performance improvement program and quarterly and annual reviews. D. Responsible for identifying new markets/potential expansion areas for growth and development of private duty services. Drives the expansion of the business in other geographical locations. Provides marketing studies and develops expansion strategies. E. Ensures agency preparation for licensing and other audits and surveys as they pertain to Private Duty administrative functions, including the proper maintenance of clinical records in compliance with local, state and federal laws and organizational policies. F. Assures eligibility of referred Private Duty clients including staff availability and payer source considerations. G. Recruits, employs and retains qualified Private Duty personnel to maintain appropriate staffing levels. H. Mentors and evaluates performance of Client Services Managers (CSM’s) and Client Services Associates (CSA’s). Provides coaching/mentoring and training to develop their skills in managing the performance of direct care staff. I. Ensures personnel development including orientation, in-service education and continuing education for Private Duty staff. Ensures all Private Duty staff has access to current policies, procedures and educational courses. J. Assures all Required Personnel File contents are present for Private Duty employees in compliance with organizational policy. K. Directs the Private Duty Performance Improvement Activities a. Chairs the Performance Improvement Committee for Private Duty services. b. Monitors and evaluates the quality and effectiveness of patient care through the use of quality reports, satisfaction surveys or trending, and on- going patient chart audits. c. Assists with the evaluation of organizational performance via performance improvement program, productivity, quarterly and annual reviews. L. Investigates Private Duty employee and client complaints/concerns; provides appropriate feedback to Director of Operations with corrective action plan as needed; develops performance improvement plans. M. Promotes a culture of customer service to all organization personnel, referral sources and clients served. Provides an environment which fosters continuous quality improvement. N. Follows all privacy policies of the organization and maintains the confidentiality of protected healthcare information (PHI). Position Qualifications: 1. Registered Nurse with current license to practice professional nursing in the State preferred. Bachelor’s degree preferred. 2. Minimum of three (3) years’ experience in health care operations management, preferably in multi-site home care operations with a minimum of one (1) year private duty home care experience required. 3. Demonstrated ability to analyze and interpret financial metrics and key performance indicators. 4. Demonstrated ability to supervise and direct professional, administrative and direct care staff. 5. Demonstrates strong communication and public relations skills along with computer and EMR proficiency. 6. Ability to work in an autonomous role with minimal supervision.


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